Privacy Policy for Shima Florist

Privacy Policy

At Shima Florist, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, create an account, or contact us through https://shimaflorist.ca/.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Shima Florist is an online flower shop offering fresh flowers, bouquets, floral arrangements, gift items, and local flower delivery services for occasions such as birthdays, anniversaries, sympathy, holidays, and special events.

Our website address is: https://shimaflorist.ca/

2. What Information We Collect

We may collect personal information that you provide directly to us when you place an order, create an account, contact us, or subscribe to updates. This information may include:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Recipient name and contact details
  • Order notes and card message details
  • Account login details if you register on our website

We may also collect certain technical information automatically when you use our website, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Referral source
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to operate our business and provide our products and services. This may include:

  • Processing and fulfilling flower orders
  • Arranging pickup or local delivery
  • Communicating with you about your order
  • Providing customer service and support
  • Managing your account
  • Sending transactional emails such as order confirmations, updates, and receipts
  • Improving our website, products, and user experience
  • Preventing fraud, abuse, or unauthorized transactions
  • Complying with legal, tax, accounting, and regulatory obligations
  • Supporting marketing, advertising, and local search visibility where permitted

4. Payments

Payments made on our website are processed securely through our payment service providers. We do not store full credit card or debit card details on our own servers.

Payment providers may collect and process your payment information in accordance with their own privacy policies and security procedures. We only receive the information necessary to confirm and manage your order and payment status. WooCommerce notes that payment gateways may store and share checkout and payment-related data with payment providers rather than WooCommerce itself.

5. Customer Accounts

You may be able to place an order as a guest or create an account on our website. If you create an account, we store the information needed to manage your account, save your order history, and improve future checkout experiences.

If you request a password reset, your IP address may be included in the reset email for security purposes.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support important store functions and improve your experience. These may include cookies used to:

  • Keep items in your shopping cart
  • Support checkout functionality
  • Remember login sessions
  • Save user preferences
  • Measure website traffic and performance
  • Support marketing and advertising activity

WooCommerce uses cookies for store functions depending on the features enabled on the site, including customer and admin interactions.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how parts of our website function, including cart and checkout features.

7. Comments, Forms, and Communications

If you leave comments, submit a form, send us a message, or contact us by email, we may collect the information you provide along with technical details such as your IP address and browser information to help with communication, customer service, and spam prevention.

8. Embedded Content and Third-Party Services

Some pages on our website may include embedded content or rely on third-party services such as payment providers, maps, analytics tools, spam protection services, or social media integrations. These services may collect data in accordance with their own privacy policies.

If you interact with embedded content or third-party tools, those third parties may use cookies, tracking technologies, or similar tools.

9. How We Share Your Information

We do not sell your personal information.

We may share your information only as needed to operate our business and provide our services, including with:

  • Payment processors
  • Website hosting and technical service providers
  • WooCommerce and WordPress-related systems required to run the store
  • Delivery or fulfillment-related service providers where applicable
  • Analytics, spam prevention, and site security tools
  • Legal, tax, accounting, or regulatory authorities when required by law

We only share information that is reasonably necessary for those purposes.

10. How Long We Retain Your Information

We retain personal information only for as long as needed for business, legal, tax, accounting, security, customer service, and recordkeeping purposes.

Depending on the type of information involved, this may include retaining:

  • Customer account information while the account remains active
  • Order information for operational, accounting, and legal reasons
  • Pending, failed, canceled, refunded, and completed order data based on our store retention settings
  • Technical and security records for fraud prevention and site protection

WooCommerce provides retention settings for inactive accounts and various order statuses through WooCommerce > Settings > Accounts & Privacy, and completed orders may be anonymized rather than fully removed depending on store settings.

11. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information where legally permitted
  • Request a copy of your data
  • Withdraw consent where processing is based on consent

Please note that we may keep certain information where necessary for legal, tax, accounting, fraud prevention, security, or order record purposes.

12. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure.

13. Marketing and Promotional Communications

If you subscribe to marketing communications, we may send you emails, promotions, seasonal updates, special offers, reminders, and product-related announcements. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

Transactional messages related to your orders, delivery, payment, or account may still be sent when necessary.

14. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children through our website.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, legal requirements, or service providers. Any updates will be posted on this page with the revised effective date.

16. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us through the contact information provided on our website:

Shima Florist
Website: https://shimaflorist.ca/